COVID-19 Update

4th February, 2021

FireSense continues to maintain a COVID safe plan to ensure we can meet our staff and customer needs as safely as possible.

We are committed to the ongoing safety of staff and customers and we are keeping up to date on the latest COVID alerts and information. All staff, whether out on site or on deliveries, are using the correct PPE and are maintaining the recommended hand sanitising and hygiene practices recommended by health services.

Our delivery vehicles are stocked with PPE such as face masks and hand sanitiser and are also GPS tracked to monitor any visits to hotspots. We are not only ensuring that all sales staff and service technicians are completing contact tracing registers before any site visits, but we are also making sure all visitors to FireSense sign our Visitors Register and via our COVID-Safe captcha code.


5th August, 2020

All FireSense branches are 'COVID-SAFE' and have a COVID-19 Safety Plan in place. 

For NSW, QLD & VIC locations

  • All warehouse and office areas are still restricted to employee access only, unless escorted by a staff member. Temporary designated areas, each with their own sanitising stations are set up.

  • All visitors and staff must continue to follow strict sanitisation guidelines before entry.

  • All workers, subcontractors, and customers entering our premises are recorded.

  • FireSense drivers are delivering to site, with enhanced safety measures including full PPE, hand sanitiser and face masks.

  • All employees who are unwell, or some minor related symptoms are sent home and directed to be tested. They will only return to work when a negative result is provided back to them.

  • All facilities and shared spaces, including all services, telephones, keyboards, etc. are cleaned by external professional cleaning companies, with 'high touch' areas cleaned more regularly with disinfectant once a week.

For VIC specifically

  • All staff have a Permitted Worker Permit with them at all times, when travelling to and from work.

  • No site visits permitted, with the exception of critical infrastructure and emergencies.

  • One worker per four square metres in enclosed workspaces or in share areas.

  • There will be reduced staff working from the office. All orders are to be placed via telephone or email; there will be no counter sales.

  • For pick ups; the day and time of when items can be collected will be confirmed at time of order. 

  • Deliveries are scheduled for Tuesdays & Thursdays only; the allocated day and time of delivery will be confirmed at time of order.


Training & External Sales Calls

  • NSW & QLD Training Courses are running, however at external locations, all of which have their own social distancing & capacity guidelines in place.

  • NSW & QLD sales calls and site visits are recorded, and site checklists are completed and approved by managemeent before attending site or offices.

  • VIC Group Training sessions have been cancelled until further notice.


We are also continuously monitoring supply chains for changes in availability - to view the latest Supplier Chain Statement, please click here.


24th March, 2020

FireSense is currently managing to operate at full capacity and we are keeping employees and customers safe by the implementation of the following measures.

Every business is taking extra precautions, here’s what FireSense is doing…

  • Sanitising stations have been installed at all FireSense offices.

  • On-site technical support services have been suspended indefinitely with the exception of critical infrastructure and emergencies.

  • All FireSense warehouses and office areas have been restricted to employee access only, unless escorted by a staff member. Temporary designated areas, each with their own sanitising stations, have been set up in our Head Office front foyer and outside our NSW, VIC and QLD warehouses for placing of orders and the pick up of goods.

  • FireSense offices in NSW, QLD and VIC are still open for business but all visitors and staff must follow strict sanitisation guidelines before entry.

  • All group training courses have been cancelled until further notice.

  • FireSense are still delivering to sites and to offices, however with enhanced safety measures and distancing rules being followed.

  • Continuously monitoring supply chains for changes in availability - to view the latest Supplier Chain statement, please click here.

We will continue to monitor the situation as we are updated and will advise of any changes to our procedures accordingly.

As always, we are appreciative of the continued support of our customers, suppliers and the industry during these turbulent times.




  • “I have been dealing with FireSense now for over 15 years. I have always found them to be very trustworthy and reliable – a group of smart business minded people that are very easy to get along with. As a business that operates with the ongoing challenges faced by our service and contracting clients, FireSense are always our go to supplier. Their wealth of industry experience and technical support is extensive. Nothing is too big or too little an issue for the sales and technical team at FireSense. FireSense treat our clients like their own, which is always a great result for repeat business!”
    Craig Lloyd
  • “We have been dealing with FireSense for a number of years, and we have found them to be a great team to work with. We can always rely on the FireSense support staff to make the time to help out with our technical queries, and they can often provide valuable input into the development of the more complex system designs. We have even brought the FireSense team in to present their products directly to our clients, where they communicated the technical information clearly and represented themselves and their business professionally. We have no hesitation in recommending both their product and services to our clients.”
    Deane Fraser, Associate Director, Olson fire & Ri
  • “Myself and the team here at L&H Alexandria have been delighted to be able to partner with a company that places its customer first and foremost everytime. The partnership between L&H Alexandria and FireSense couldn't be stronger and we credit FireSense for all the hard work they do to ensure their customers are 100% satisfied with each and every contact.”
    Ben Jackson, Branch Manager, LH Alexandria
  • “FireSense are leaders in the Fire Systems manufacturing industry within Australia. Apart from great reliable products, they have a committed sales force delivering a high standard of customer service, along with a high benchmark on product and technical knowledge support. The team are solution providers in an ever-challenging industry.”
    Geoff Moore, General Manager, PreciseFire
  • “FireSense and the Callus Family have been our “Go to” supplier for all our Fire Protection Equipment needs for the last 25 years.”
    Jim Ross, Encore Fire Systems
  • “I have worked on many a project with FireSense including Data Centres and Detention Centres where I have specified their product. In these facilities you require a sophisticated detection system that offers a variety of products, fit for purpose to suit the application. I have peace of mind when FireSense products are installed. FireSense ensure they keep ahead of the game with their continuous research and development. This company have great technical support staff that know the code requirements well and can assist the contractor on site with installation issues and also assist the design team and consultant with any technical issues. Great company, great products and great support!”
    Sally Felice, Senior Fire Protection Engineer, WSP
  • “FireSense has been a key strategic partner of Honeywell for over 12 years. During this time the FireSense team has achieved year-on-year success and have been recognised for their outstanding contribution to the growth and support of Honeywell’s Fire business; winning Diamond and Distributor of the Year awards on multiple occasions. I believe the key to success has been the deep partnership between the senior leadership of both businesses and the professionalism and dedication shown by the FireSense team in delivering exceptional customer service. We are proud to call FireSense partners and look forward to continued growth and success in the years to come.”
    Steve Higgins, Honeywell
  • “We at Mekolec have been proud to work in partnership with FireSense and are delighted with their innovative approach and use of technology to meet our ever-growing portfolio. Their willingness to change, be flexible and continually meet the challenges set by the fire industry has resulted in cost savings we have been happy to share. The relationship continues to grow, develop and blossom and we look forward to working closely with Adam and his VIC staff for well into the future.”
    Marc Golland, Branch Manger, Mekolec PTY LTD
  • “I use FireSense for a number of reasons: 1) They supply cabling which is of high quality, extremely well priced and always delivered on time; 2) They have excellent knowledge of the Notifier product, Fibre optics, and other detection & suppression products; 3) They provide excellent technical support and assistance - not just during the design and procurement stages of the project, but also through construction, commissioning and during the equipment service life; 4) Their staff are highly trained on all systems that they supply; 5) They know the market; 6) They go above and beyond with customer service. I have no hesitation in recommending FireSense for their professional experience and technical knowledge for any project regardless of size or complexity.”
    Tom Power, Fire Engineer MIFireE Technology System
  • “I’ve known Dave, Rob and Mick for over 20 years since I started selling VESDA.  During this time I have always found them to be a trustworthy and ethical team to deal with. Their company culture is built on great customer service and long-term commitment to their suppliers and customers.  Their product knowledge and support are the best in the industry and I would not hesitate to recommend FireSense as a partner of choice on a complex VESDA projects.  ”
    Eddie Tieppo