Privacy Policy

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This privacy policy sets out how uses and protects any information that you give when you use this website. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@firesense.com.au

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

Testimonials

  • “I have been dealing with FireSense now for over 15 years. I have always found them to be very trustworthy and reliable – a group of smart business minded people that are very easy to get along with. As a business that operates with the ongoing challenges faced by our service and contracting clients, FireSense are always our go to supplier. Their wealth of industry experience and technical support is extensive. Nothing is too big or too little an issue for the sales and technical team at FireSense. FireSense treat our clients like their own, which is always a great result for repeat business!”
    Craig Lloyd
  • “We have been dealing with FireSense for a number of years, and we have found them to be a great team to work with. We can always rely on the FireSense support staff to make the time to help out with our technical queries, and they can often provide valuable input into the development of the more complex system designs. We have even brought the FireSense team in to present their products directly to our clients, where they communicate the technical information clearly and represent themselves and their business professionally. We have no hesitation in recommending both their product and services to our clients.”
    Deane Fraser, Associate Director, Olson fire & Ri
  • “Myself and the team here at L&H Alexandria have been delighted to be able to partner with a company that places its customer first and foremost everytime. The partnership between L&H Alexandria and FireSense couldn't be stronger and we credit FireSense for all the hard work they do to ensure their customers are 100% satisfied with each and every contact.”
    Ben Jackson, Branch Manager, LH Alexandria
  • “FireSense are leaders in the Fire Systems manufacturing industry within Australia. Apart from great reliable products, they have a committed sales force delivering a high standard of customer service, along with a high benchmark on product and technical knowledge support. The team are solution providers in an ever-challenging industry.”
    Geoff Moore, General Manager, PreciseFire
  • “FireSense and the Callus Family have been our “Go to” supplier for all our Fire Protection Equipment needs for the last 25 years.”
    Jim Ross, Encore Fire Systems
  • “I have worked on many a project with FireSense including Data Centres and Detention Centres where I have specified their product. In these facilities you require a sophisticated detection system that offers a variety of products, fit for purpose to suit the application. I have peace of mind when FireSense products are installed. FireSense ensure they keep ahead of the game with their continuous research and development. This company have great technical support staff that know the code requirements well and can assist the contractor on site with installation issues and also assist the design team and consultant with any technical issues. Great company, great products and great support!”
    Sally Felice, Senior Fire Protection Engineer, WSP
  • “FireSense has been a key strategic partner of Honeywell for over 12 years. During this time the FireSense team has achieved year-on-year success and have been recognised for their outstanding contribution to the growth and support of Honeywell’s Fire business; winning Diamond and Distributor of the Year awards on multiple occasions. I believe the key to success has been the deep partnership between the senior leadership of both businesses and the professionalism and dedication shown by the FireSense team in delivering exceptional customer service. We are proud to call FireSense partners and look forward to continued growth and success in the years to come.”
    Steve Higgins, Honeywell
  • “We at Mekolec have been proud to work in partnership with FireSense and are delighted with their innovative approach and use of technology to meet our ever-growing portfolio. Their willingness to change, be flexible and continually meet the challenges set by the fire industry has resulted in cost savings we have been happy to share. The relationship continues to grow, develop and blossom and we look forward to working closely with Adam and his VIC staff for well into the future.”
    Marc Golland, Branch Manger, Mekolec PTY LTD
  • “I use FireSense for a number of reasons: 1) They supply cabling which is of high quality, extremely well priced and always delivered on time; 2) They have excellent knowledge of the Notifier product, Fibre optics, and other detection & suppression products; 3) They provide excellent technical support and assistance - not just during the design and procurement stages of the project, but also through construction, commissioning and during the equipment service life; 4) Their staff are highly trained on all systems that they supply; 5) They know the market; 6) They go above and beyond with customer service. I have no hesitation in recommending FireSense for their professional experience and technical knowledge for any project regardless of size or complexity.”
    Tom Power, Fire Engineer MIFireE Technology System
  • “I’ve known Dave, Rob and Mick for over 20 years since I started selling VESDA.  During this time I have always found them to be a trustworthy and ethical team to deal with. Their company culture is built on great customer service and long-term commitment to their suppliers and customers.  Their product knowledge and support are the best in the industry and I would not hesitate to recommend FireSense as a partner of choice on a complex VESDA projects.  ”
    Eddie Tieppo